Flysounds Inc. (“Flysounds,” “we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us through our website at https://www.flysounds.com, our associated pages, mobile applications, affiliated platforms, and any communication you have with us by phone, email, or other means (collectively, the “Sites”).

By accessing or using the Sites, or by submitting personal information to us, you agree to the terms described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services and do not share your personal information.

Information We Collect

We collect personal information directly from you, from third parties, and through automated technologies. This may include (but is not limited to):

  • Full name, email address, mailing address, telephone number
  • Date of birth, gender, race or ethnicity (if voluntarily provided)
  • Health-related data, such as hearing test results, audiograms, or hearing aid usage
  • Payment details (e.g., credit card number)
  • Insurance information (when applicable)
  • Photographs, video submissions, survey responses
  • IP address, browser type, device identifiers (e.g., UDID), and geolocation data
  • Account preferences and site usage behavior

We may also collect additional data from professional partners such as audiologists, hearing aid specialists, or hearing aid manufacturers, including diagnostic results, product options, and treatment history relevant to your hearing care.

How We Use Personal Information

Your personal information helps us:

  • Process and fulfill product orders and services
  • Provide hearing support and remote consultations
  • Respond to your questions and customer service inquiries
  • Customize your hearing care experience
  • Conduct internal research and service improvements
  • Send appointment reminders and service updates
  • Carry out legal and regulatory obligations
  • Communicate with you about products, promotions, or surveys (with your consent)
  • Detect and prevent fraud or misuse

We may also combine your data with public or third-party sources (e.g., demographics, marketing databases, social media platforms) to enhance our customer profiles and deliver more relevant communications.

If you submit personal information on behalf of another person (such as a family member or caregiver), you confirm that you are authorized to do so and permit us to use that data as described here.

Automated Data Collection & Cookies

When you use our Sites, we may collect usage data via cookies, pixels, log files, and similar technologies. This includes:

  • Device type and unique device identifiers
  • Browser type and language
  • Page views and session length
  • Referring URLs
  • Location (if permitted)
  • Clicks, cart behavior, and scrolling activity

Cookies help us deliver content tailored to you, improve site performance, and measure effectiveness of campaigns. You may modify your browser settings to decline cookies, though some features of the Sites may be limited as a result.

Web Beacons and Third-Party Tracking

We use web beacons (a.k.a. pixel tags or clear GIFs) in our websites and emails to track user behavior, campaign effectiveness, and email delivery. Third-party advertising partners may also place tracking technologies that monitor your interaction with ads or content. We do not control these third-party cookies and recommend reviewing their respective privacy policies for details.

Sharing Your Information

Flysounds may share your personal data with:

  • Hearing care professionals and manufacturers to fulfill services or repairs
  • Health insurance providers, if relevant to your care
  • Service providers such as IT support, payment processors, or email delivery platforms
  • Affiliates and subsidiaries within the Flysounds business network
  • Government or regulatory authorities when legally required (e.g., product recalls, fraud investigations)

We do not sell or lease your personal data to third parties for monetary gain. Any third-party sharing is done strictly for operational, regulatory, or service-related reasons. You will be notified in advance if any new data-sharing practices are introduced.

Social Media & User-Generated Content

If you choose to post content on our social media pages, participate in testimonials, or share public reviews, Flysounds may repost or share this content (with your permission). Please be cautious with any personal or health information you choose to make public. Flysounds is not responsible for third-party use of information you voluntarily disclose on social platforms.

Access to Your Account and Family Sharing

If you provide account access to a caregiver or family member, they may be able to view health and service history associated with your account. By using the Sites or granting such access, you acknowledge this data sharing.

Data Security

We use industry-standard safeguards such as encryption (SSL/TLS), secure firewalls, and administrative protocols to protect your personal information. However, no system can be guaranteed 100% secure. Submitting data via email or SMS may involve risks beyond our control.

Data Storage and Location

Flysounds is a U.S.-based company. By interacting with our Sites, you understand and agree that your data will be stored and processed in the United States, and that U.S. laws govern the treatment of your information, which may differ from your home country.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 13. If such data is inadvertently collected, we will take immediate steps to delete it.

Links to Other Websites

Our Sites may include links to third-party websites for your convenience. These websites have their own privacy practices and are not governed by this policy. We encourage you to review their privacy terms before submitting information.

Managing Your Personal Data

You may request to access, correct, or delete your personal information by contacting us at:

If you have a Flysounds account, you can log in to manage or update certain data directly, including:

  • Name, email, mailing address
  • Password and contact preferences
  • Hearing test results
  • Device pairing information
  • Communication settings

We retain personal data as long as necessary for business purposes or to meet legal obligations.

Opt-Out of Communications

You may unsubscribe from promotional emails via the unsubscribe link included in those messages or by contacting us at support@flysounds.com. Even if you opt out of marketing communications, we may still send you transactional or service-related emails.

Changes to This Policy

We may revise this Privacy Policy at any time. Updates will be posted on our Sites and marked with the revised effective date. Significant changes may be communicated via email or a notice on the Sites. Continued use of our services implies acceptance of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: